Complaints Procedure

We are committed to quality in all the work we do.  We want our relationships with customers and suppliers to be happy and mutually beneficial.

To that end, we are committed to ensuring the highest levels of customer service in dealing with any complaints.

We have the following complaints procedure.

  • Please raise your complaint by writing to us at:

C12 Ltd

Waverley House

Waverley Road



Or email:

  • We will acknowledge receipt of the complaint and provide you with a copy of our Complaints Procedure.
  • We will respond to your initial complaint in writing within 5 working days, following suitable investigation of the issues surrounding it. We will endeavour to resolve the complaint at that stage.
  • If this still does not resolve your complaint, you can respond to this by submitting a further response in writing.
  • We will then respond to this within 2 working days and will endeavour to resolve the complaint.
  • If this still does not resolve the complaint we can refer the matter to an independent dispute resolution service.

Feel free to ask!

Please contact us today for further information on the range of services we can offer.


City & Guilds Qualified

All our sales people are qualified to City & Guilds standard in sales.

Green Deal Approved Installer

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